Front Desk Coordinator I with Override

About the Role

Join our growing team in Gulfport, Carriere, MS & Slidell, LA as a Front Desk Coordinator I. You’ll greet and receive customers, perform various administrative duties, and help drive our internal marketing initiatives.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Answer, screen, and route incoming calls; take messages as needed.
• Welcome visitors and provide information about clinic features.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print/reprint appointment reminders and school/work excuses.
• Make changes to the patient schedule as needed.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from everyone.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual is a plus, but not required.

Skills

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Us

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger, nurturing both talents and strengths to help them find success in their career and beyond.