Front Desk Coordinator I

About the Role

Join Henneberry Orthodontics as a Front Desk Coordinator I and play a key role in our growing team. You’ll be the welcoming face of our practice, handling administrative duties and ensuring smooth operations.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify the appropriate team member(s).
• Perform various administrative duties, including welcoming visitors and providing clinic information.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in patients on their first visit and collect general information.
• Verify insurance information and notify clinicians of patient arrival and readiness.
• Schedule appointments for returning patients and manage appointment reminders and school/work excuses.
• Adjust the patient schedule as necessary and coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Process payments and post them to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster team participation.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual ability is a plus but not required.

Skills

• Ability to communicate effectively both verbally and in writing.
• Strong listening skills to understand information presented verbally and in writing.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks of paid time off in your first year plus paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Us

At Henneberry Orthodontics, we prioritize loving people first and straightening teeth second. We foster a people-first culture and a fun, encouraging environment. Our team members have the opportunity to grow personally and professionally, contributing to something bigger while nurturing their talents and strengths. Join us in changing the way the world smiles!