Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a vital part of our dynamic team. Our culture prioritizes passion, care, and growth for both our Team Members and our patients.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Welcome new patients and guides them through the consultation process.
• Presents treatment plans clearly and addresses financial questions.
• Schedules follow-ups and manages patient timelines.
• Collaborates with orthodontists to ensure seamless patient care.
• Coordinates insurance benefits and payment plans.
• Maintains patient records and treatment progress documentation.
• Provides empathetic support and ensures patient comfort.
• Follows up on pending treatments and maximizes case conversions.

Requirements

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Basic knowledge of Microsoft Office.
• Ability to build rapport with patients.
• Experience in the Dental/Orthodontics Field.

Qualifications

• Ability to establish and maintain good working relationships with patients and coworkers.

Skills

• Excellent communication skills.
• Strong organizational and administrative skills.
• Effective problem-solving and multitasking abilities.
• Customer service orientation.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of our growing team.