Front Desk Coordinator I

About the Role

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. This is the perfect opportunity to grow with an expanding organization.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Perform various administrative duties.
• Welcome visitors to the practice and provide information about clinic features.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print/reprint appointment reminders and school/work excuses.
• Make changes to the patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to account.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from everyone.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Skills

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.