Front Desk Coordinator I

About the Role

Join our growing team as a Front Desk Coordinator and play a key role in delivering a welcoming and efficient experience for our patients.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify the appropriate team member(s).
• Perform various administrative duties to support clinic operations.
• Welcome visitors to the practice and provide information about clinic features.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Schedule appointments for returning patients as necessary.
• Print/reprint appointment reminders and school/work excuses.
• Make changes to the patient schedule as needed.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Process payments and post to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster team participation.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual abilities are a plus but not required.

Skills

• Ability to communicate effectively both verbally and in writing.
• Strong listening skills to understand information presented verbally and in writing.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks of paid time off in your first year plus paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Us

As an affiliate of the nation’s leading Orthodontic Support Organization, we offer world-class patient care with hometown heart. Our mission is to love people first and straighten teeth second. We cultivate a people-first culture and a fun, encouraging environment. Serenity Orthodontics provides every team member the opportunity to grow their talents and strengths, helping them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals to join us in changing the way the world smiles.