Front Desk Coordinator I

About the Role

Smile Doctors Orthodontics is seeking a Front Desk Coordinator I to join our growing team. This role is essential in ensuring a positive patient experience by managing administrative tasks, greeting customers, and supporting the clinic's daily operations.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify the appropriate team member(s)
• Welcome visitors, provide information about clinic features, and answer, screen, and route incoming calls
• Check-in patients, collect general information, and verify insurance details
• Notify clinicians of patient arrival and readiness, and make appointments for returning patients
• Print/reprint appointment reminders and school/work excuses, and make changes to the patient schedule as needed
• Coordinate payment arrangements or account resolution, and receive, store, and deliver shipments and mail
• Take payments, update charts and patient information, and drive internal marketing initiatives

Qualifications

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

Skills

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Benefits

• Competitive salary
• Medical, dental, vision, and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors Orthodontics?

We exist to love people first, straighten teeth second, and work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be part of something bigger, nurturing talents and strengths to help them find success in their career and beyond.