Front Desk Coordinator I

About the role

Lilli Orthodontics is seeking a Front Desk Coordinator I to join our growing team.

Responsibilities

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s)
• Perform various administrative duties
• Welcome visitors to the practice and provide information about clinic features
• Answer, screen, and route incoming calls and take messages as needed
• Check-in and collect general information from patients on their first visit
• Verify insurance information
• Notify clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Print/reprint appointment reminders and school/work excuses
• Make changes to the patient schedule as necessary
• Coordinate payment arrangements or account resolution
• Receive, store, and deliver shipments and mail
• Take payments and post to account
• Update charts and patient information
• Drive internal marketing initiatives and foster participation from everyone

Qualifications

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

Skills

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

About the company

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. We're looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization!