Front Desk Coordinator

About the role

At Waccamaw Dermatology, we are committed to providing exceptional dermatological care with a focus on patient satisfaction and clinical excellence. Joining our team means becoming part of a dedicated group of professionals who are passionate about skincare and cosmetic dermatology. We offer a supportive work environment and opportunities for professional growth.

Responsibilities

• Greet, check-in, and check-out patients and visitors.
• Schedule appointments and update patient information in the practice management system.
• Provide information to patients and process payments.
• Handle patient complaints and build rapport with referral sources.
• Organize workflow by reading and routing correspondence, collecting customer information, and managing assignments.
• Complete requests by greeting clients and patients courteously in person, on the phone, via email, or portal interactions, and answering or referring inquiries appropriately.
• Maintain patient confidentiality in compliance with HIPAA rules and regulations.
• De-escalate dissatisfied patients and offer assistance and support as needed.
• Secure information by completing necessary actions within the assigned system and established procedures.
• Provide historical reference by utilizing filing and retrieval systems.
• Contribute to team effort by accomplishing related tasks as needed.
• Deliver superior customer service and remain flexible to support the team.
• Interact positively and professionally across multiple departments within the practice.
• Work both independently and within a team environment.
• Perform all other duties as assigned.

Schedule

Typically 7:00 AM – 5:30 PM, Monday through Thursday, based on operational need.

Working Conditions

• Intermittent physical activity including walking, standing, and sitting.
• May be required to work extended periods using a computer screen.