Front Desk Coordinator

About the role

RADIAS Health is seeking an engaging and customer-oriented Front Desk Coordinator to join our team. As the first point of contact for clients and visitors, the Front Desk Coordinator plays a crucial role in providing a positive and welcoming experience to all who enter our facility. This position's primary focus is management of the main lobby area for RADIAS Health via telephone and face to face contact with clients, professionals, and employees. The Front Desk Coordinator's responsibilities include greeting and checking in clients, answering phone calls, scheduling appointments, managing client records, and assisting with administrative tasks. The ideal candidate will have excellent communication and interpersonal skills, and strong attention to detail.

Responsibilities

• Greet and assist visitors in meeting their needs and promptly notifying the employee of their presence.
• Effectively communicate messages, requests, and information to staff and supervisors via telephone, email, and/or text.
• Maintain the privacy of both individuals being served and employees in the reception area, ensuring respect for their confidentiality.
• Demonstrate professionalism and establish appropriate boundaries at all times, managing and de-escalating difficult situations as needed with the support of clinical staff.
• Schedule appointments and provide reminder calls for the Outpatient clinic as directed by clinic staff.
• Contribute to various projects, including data entry, mailings, and document preparation as required.
• Handle incoming, outgoing, and inner office mail, as well as manage the postage meter.
• Complete all necessary paperwork, eligibility checks, and reports in a timely and organized manner.
• Ensure the smooth opening and closing of the reception area each day, including setting the phone system to the appropriate day/night mode.
• Maintain a presentable reception area at all times.
• Other duties as assigned.

Requirements

• High School diploma or equivalent.
• Knowledge of office management with good clerical and organization skills.
• Knowledge of Microsoft Office products.
• Ability to manage a multiline phone system.
• Preferred Experience working in a mental health clinic or other mental health setting.

Benefits

• 4 weeks accrued PTO first year of employment
• 12 paid holidays
• Medical, dental, vision, life insurance
• Health Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA)
• Tuition reimbursement and Student Loan Repayment Assistance
• Dependent Care Account (DCA) + employer contribution
• Reimbursement for professional licensure fees
• Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities
• 403b retirement plan with an employer percentage match
• Employer paid short-term and long-term disability insurance
• Bereavement and paid parental leave
• Employee Assistance Program (EAP)
• Wellness program to support employee overall health and well-being
• Variety of discounts through ADP LifeSmart
• Pet insurance
• Mileage reimbursement
• Casual dress code

Pay

Starting Pay Range: $19.00-$23.00+ Office Benefit Package (Parking/Remote Expenses): $170/Month subject to change

Schedule

Hours: Monday - Friday 7:45 am - 4:00 pm. This position works fully onsite at 166 4th St E Ste 200, Saint Paul, MN 55101.