Front Desk Coordinator

About the Role

Whitlock Orthodontics is seeking a Front Desk Coordinator I to join our growing team. This position involves greeting and receiving customers, handling administrative duties, and supporting both patients and clinicians.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Perform various administrative duties.
• Welcome visitors to the practice and provide information about clinic features.
• Answer, screen, and route incoming calls and take messages as needed.
• Check‑in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print/reprint appointment reminders and school/work excuses.
• Make changes to the patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to account.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from everyone.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long‑term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year plus paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Why Whitlock Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment. We offer every team member the opportunity to be part of something bigger, nurturing talents and strengths to help each person find success in their career and beyond. Join us in changing the way the world smiles.