Front Desk Coordinator

About the role

Spring Fertility is a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient‑centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way. As a mission‑driven organization we seek motivated, high‑performing professionals eager to innovate and make an impact. We balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do, and we are committed to the professional and personal development of our team.

Responsibilities

• Makes an excellent first impression for all incoming patients
• Checks patients in and out for appointments and manages clinic‑wide schedule
• Monitors and facilitates patient compliance and readiness for their initial visit
• Schedules a wide array of appointments for patients and anesthesia for the surgical center
• Processes patients' payments and creates receipt batch for Finance
• Proactively advocates for patients

Requirements

• Associate's or Bachelor's degree required

Skills

• Exceptional customer service skills

Benefits

• Competitive medical, dental, and vision plans
• Paid time off to recharge and enjoy personal time
• Access to BetterHelp therapy sessions for mental and emotional wellness
• Commuter benefits and discounted rates on home, auto, and pet insurance
• 401(k) with up to a 4% company match
• Comprehensive fertility and parental leave benefits
• Career development opportunities in a fast‑growing organization
• Employer‑paid life and disability insurance

Pay

The pay for this role is $20‑25/hr. Salary is based on several factors including job‑related knowledge and skill set, depth of experience, certifications and/or degrees.

Schedule

This is a full‑time non‑exempt onsite position that requires early hours, rotational weekends and holidays.