Front Desk Coordinator

About the Role

Be the face of UTI as a Front Desk Coordinator! In this fast-paced, people-focused role, you’ll greet prospective students, families, guests, and team members with a smile and can-do attitude. As a true brand ambassador, you’ll juggle calls, support campus operations, and ensure every visitor feels seen, heard, and excited about their UTI journey. Your attention to detail, friendly personality, and ability to thrive under pressure will make you the go-to person everyone trusts.

Responsibilities

• Welcome and register all visitors, answer incoming calls professionally, and direct guests and inquiries to the appropriate staff or department.
• Provide top-notch customer service to students, families, staff, and external partners, maintaining a friendly and professional demeanor.
• Handle incoming mail, packages, and checks; ensure timely distribution to the correct departments.
• Support multiple departments with administrative tasks and assist with campus events like Open House, Orientation, and Graduation.
• Coordinate and deliver professional campus tours, maintain guest records, and provide feedback on visitor interactions.
• Manage marketing material inventory and assist admissions leadership with paperwork and other support duties as needed.

Requirements

• High School diploma or GED required.
• Previous experience with multi-line phone system strongly preferred.
• Customer Service experience required.

Skills

• Ability to work in a fast-paced and highly visible environment.
• Ability to maintain a professional and approachable demeanor.
• Ability to communicate effectively with all levels of employees and visitors (written and verbal).
• Ability to work well with a variety of styles and personalities.
• Excellent customer service skills.
• Knowledge of Microsoft Office software.
• Confidence in public speaking.
• Strong keyboarding skills.

Benefits

• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses.
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday).
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA Health Plan.

Pay

$18-$20 per hour