Front Desk Coordinator
Tracy Anderson Method · New York, NY · 1 mo ago
On-siteAdministrative$18–$20/hrFull-time
About the role
We are seeking a passionate, customer service-oriented, and hard-working individual to join our team as a Front Desk Coordinator at Tracy Anderson Method. This position is perfect for someone who thrives in a fast-paced, luxury fitness environment and has a deep love for health and wellness.
Key Responsibilities
- Provide superior guest service, ensuring every client feels welcome, valued, and supported
- Greet clients upon arrival, check in for classes, and assist with scheduling
- Manage phone calls, emails, and other inquiries with professionalism and enthusiasm
- Maintain a clean, organized, and welcoming front desk area
- Work collaboratively with the studio team to create an exceptional client experience
- Help facilitate class transitions and ensure smooth operations throughout the day
- Guide consumers with regards to the latest happenings within the studio
- Ensure the brand aesthetic and studio appearance is always upkept
- Accurately follow the daily checklist (pre/during/post) shift activities
- Work with Studio Manager and Sr. Management to support the financial goals and operational needs of the studio
- Occasionally travel between our 59th Street and Tribeca locations as needed
- Be knowledgeable about the Tracy Anderson Brand: history, products/programs, and all pricing
- Field both internal and external general questions and inquiries
- Working with the studio to convey member concerns and feedback
- Responsible for general administrative computer work and ownership surrounding MindBody Online
- Effectively book, cancel and reschedule classes for members/drop-ins
- Prepares new records/files within MindBody Online
- Keep the retail area looking great which includes keeping it clean and re-merchandising products to attract customer's attention
- Receive and transfer all inventory to the appropriate location
- Pro-actively watch for theft to avoid shrinkage
- Support studio managers in maximizing and maintaining studio operational efficiency
- Other duties assigned by management
- Support TA LIVE experience and troubleshooting with camera set up and streaming
Qualifications
- Excellent interpersonal and communication skills
- Passion for health, fitness, and the Tracy Anderson Method
- Positive attitude and strong work ethic
- Ability to multitask and thrive in a high-energy, fast-paced environment
- Previous experience in customer service, hospitality, or fitness industry is a plus
Pay
Hourly $18-$20 (depends on experience)
Schedule
This is a full time role that requires flexible schedule including evenings and weekends
Benefits
- Unlimited use of on-site fitness studio classes
- Discount on all retail
- 401(k) matching
- Employee assistance program
- Life insurance/STD/LTD company paid
- Paid time off