Front Desk Coordinator

Responsibilities

• Greet and assist visitors in meeting their needs and promptly notifying the employee of their presence.
• Effectively communicate messages, requests, and information to staff and supervisors via telephone, email, and/or text.
• Maintain the privacy of both individuals being served and employees in the reception area, ensuring respect for their confidentiality.
• Demonstrate professionalism and establish appropriate boundaries at all times, managing and de-escalating difficult situations as needed with the support of clinical staff.
• Schedule appointments and provide reminder calls for the Outpatient clinic as directed by clinic staff.
• Contribute to various projects, including data entry, mailings, and document preparation as required.
• Handle incoming, outgoing, and inner office mail, as well as manage the postage meter.
• Complete all necessary paperwork, eligibility checks, and reports in a timely and organized manner.
• Ensure the smooth opening and closing of the reception area each day, including setting the phone system to the appropriate day/night mode.
• Maintain a presentable reception area at all times.
• Other duties as assigned.

Requirements

• A high school diploma or equivalent.
• Knowledge of office management with good clerical and organization skills.
• Knowledge of Microsoft Office products.
• Ability to manage a multiline phone system.

Preferred Experience

• Working in a mental health clinic or other mental health setting.

Benefits

• 4 weeks accrued PTO first year of employment.
• 12 paid holidays.
• Medical, dental, vision, life insurance.
• Health Savings Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA).
• Tuition reimbursement and Student Loan Repayment Assistance.
• Dependent Care Account (DCA) + employer contribution.
• Reimbursement for professional licensure fees.
• Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities.
• 403b retirement plan with an employer percentage match.
• Employer paid short-term and long-term disability insurance.
• Bereavement and paid parental leave.
• Employee Assistance Program (EAP).
• Wellness program to support employee overall health and well-being.
• Variety of discounts through ADP LifeSmart Pet insurance.
• Mileage reimbursement.
• Casual dress code.