Front Desk Coordinator

About the role

The Front Desk Coordinator role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services, driving sales through personalized recommendations and exceptional client care.

Responsibilities

• Greet clients and ensure a seamless check-in and check-out process
• Build strong client relationships by understanding individual needs, recommending products and services, and identifying opportunities to enhance the client experience through thoughtful upselling
• Execute sales strategies and initiatives to achieve individual and team performance goals while delivering an exceptional client experience
• Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
• Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
• Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
• Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
• Complete studio opening and closing tasks
• Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
• Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices

Requirements

• Client facing experience in a customer service, hospitality, high-end retail or wellness services role
• Flexible to work in multiple studio locations within a reasonable distance to your home studio
• Must be able to work a minimum of 18 hours per week. Weekend availability on Saturdays or Sundays is required, along with some holiday availability
• Employees are required to complete a minimum of one weekday half shift and one weekend half shift. Any remaining hours to reach the 18-hour minimum may be fulfilled at the employee’s discretion
• Minimum of 18 years old and eligible to work in the United States without sponsorship
• Frequent ability to kneel, bend, sit and stand for long periods of time
• Ability to lift/transport items weighing up to 30 lbs
• Operate standard office equipment and technology

Qualifications

• Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels
• Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done
• Tech Savvy - Readily learns and adopts new technologies
• Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances
• Embolies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints

Skills

• Excellent communication skills
• Strong interpersonal and relationship-building skills
• Customer service orientation
• Ability to multitask and prioritize workload
• Attention to detail
• Organizational skills

Benefits

• Complimentary quarterly wrinkle treatment + retinoid
• Employee discount for Peachy services and products
• Exclusive optional discounts through LifeMart

Pay & Perks

Competitive Compensation
Pay & Perks:
The target base pay for the Studio Experience Specialist role in New York, NY is $19.00/hour USD. This rate may be modified in the future. This position requires additional responsibilities not listed here and may change throughout employment.

Contact Information

By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy’s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy’s Privacy Policy, which can be found here: https://peachystudio.com/pages/privacy-policy.

Equal Opportunity Employer

Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.