Front Desk Coordinator
About the Role
The Service Desk Coordinator is a professional with sales and service experience, as well as basic guest service communication skills. They must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals and follows all service desk systems to guide and support a smooth flow of guest service in the clinic classroom.
Our uniquely excellent learning environment attracts the most qualified staff team members who always put our Future Professionals first. We offer opportunities for personal and communal growth through charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, and a variety of special events.
Responsibilities
- Create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests
- Act as a guest service mentor to Future Professionals
- Follow all service desk systems to ensure smooth guest service flow in the clinic classroom
- Handle multi-line phone systems
- Manage cash drawers and perform cash balancing
- Control inventory and drive product sales
- Provide positive and effective communication, customer service resolution, and teamwork
Requirements
- Prior sales and guest service experience
- Self-motivated with the ability to set, meet, and exceed goals
- Experience in positive and effective communication and customer service resolution
- Skills in supervision, teamwork, documentation, and return on investment
- Solid work history with verifiable references
- Passion for the beauty industry
- Honesty and professionalism
- Previous cash management and balancing cash drawers experience
- Inventory control and product sales experience
Schedule
- Tuesday–Thursday: 12:00 PM – 7:00 PM
- Friday–Saturday: 8:30 AM – 4:45 PM