Front Desk Coordinator

Location: Dental Care of Michigan – Richmond, MI | Full-time

About Us

At our practice, patient care isn't just what we do—it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.

Schedule

• Monday: 8:45 am – 5:00 pm
• Tuesday: 8:30 am – 5:00 pm
• Wednesday: 8:30 am – 5:00 pm
• Thursday: 8:30 am – 5:00 pm
• Friday: closed

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Requirements

• High School Diploma or equivalent (Associate's degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Benefits

• Competitive Paid Time Off that grows with your career.
• Comprehensive benefits, including 401(k).
• Access to continuing education and development opportunities.
• Dynamic, inclusive work environment that values individuality and teamwork.