Front Desk Coordinator

Imagine working in a place which delivers best-in-class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group, which provides us with the necessary support to fulfill our purpose of ensuring excellent patient care.

About the role

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Full or part-time positions available.

Responsibilities

• Handle financial information, perform insurance verification, and prepare end-of-day reports with dependability and quality control to keep patients worry-free.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answer phone calls, provide information to callers, greet visitors/patients, and schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
• Track appointments due to no-shows, cancellations, and late arrivals.

Requirements

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service and insurance experience.
• Dental experience is required.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.

Benefits

• Competitive paid time off for full-time and part-time team members, which increases as you grow in your career with us.
• Comprehensive benefits package, including 401k.
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere that allows for freedom and individuality, enabling our team to always strive to do the best for our patients.

Schedule

Monday through Thursday, 8am–5pm.