Front Desk Coordinator

Duties and Responsibilities

• Welcome residents and guests with enthusiasm, anticipating their needs, and providing professional and courteous service.
• Create memorable experiences with a warm, welcoming personality.
• Develop a thorough knowledge of building procedures, features, and security practices.
• Auditorily and visually inspect building amenities and common areas to ensure they are well-maintained.
• Report any building hazards, risks, or accidents as required, and submit service requests for maintenance/housekeeping issues.
• Handle package deliveries by accepting and logging packages for residents.
• Answer the telephone, forward calls, and take messages when necessary.
• Perform other related duties and assignments as required.

Qualifications

• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Great Communicator: Providing amazing experiences requires the ability to communicate professionally and through legible writing.
• Experience: 1-2 years of previous experience providing customer service to others.
• Basic Knowledge: Basic knowledge of front desk equipment, including computer and telephone systems. Salesforce experience is a plus.

Job Overview: A Front Desk Coordinator brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. As a Front Desk Coordinator, you will be an integral member of the team that creates authentic experiences for our Residents and their guests. You will warmly and enthusiastically greet arriving residents and guests, assist them with their residential service needs, and ensure they are comfortable and feel welcome while also providing information and ensuring building safety and security.

About Mac: We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.