Front Desk Coordinator

About the role

IVX Health is transforming the care experience for patients with chronic conditions. We seek individuals who are passionate about making a meaningful impact in patient-centered infusion care.

Responsibilities

• Provide direct patient care, administer infusions and injections with precision, and conduct patient assessments.
• Educate and support patients through treatment expectations, potential side effects, and disease management.
• Ensure compliance and quality by maintaining accurate records in the Electronic Health Record (EHR) system, reviewing nursing documentation, and upholding HIPAA and OSHA standards.
• Optimize clinical workflows by assisting with chart preparation and treatment planning to streamline patient visits.
• Collaborate with healthcare teams, including referring providers and cross-functional teams, to enhance care coordination.
• Support operations and training by assisting with inventory management, prior authorizations, and regulatory adherence.
• Work at multiple facilities within a designated market as needed.
• Take on additional responsibilities as assigned to support patient care and organizational objectives.

Requirements

• Active and unrestricted licenses: Nurse Practitioner (NP) license and Registered Nurse (RN) license (if required by the state).
• Board certification: AANP or ANCC certification required.
• Life support certifications: BLS certification required; PALS certification preferred.
• Clinical experience: Background in an ambulatory infusion center, outpatient specialty clinic, or similar setting is a plus.
• Ability to treat a diverse patient population: Must be able to care for both adults and pediatrics—Family Nurse Practitioner (FNP) preferred.
• Strong IV and infusion therapy skills: Experience with specialty biologics, medication management, and emergency response protocols.
• Proficiency in clinical documentation: Experience with EHR systems and a strong understanding of HIPAA and regulatory compliance.
• Exceptional communication & collaboration: Ability to work effectively with patients, families, and multidisciplinary teams.

Qualifications

• Education: Bachelor’s Degree in Business or a related field, or equivalent years of relevant experience.
• Healthcare collaboration: Experience working directly with physicians, nurses, and clinical staff.
• Sales experience: Knowledge or experience in home health, hospice, DME, or imaging sales is a plus.

Skills

• Healthcare expertise: Strong working knowledge of managed care plans, insurance carriers, referral and precertification processes, and documentation guidelines.
• Industry knowledge: Interest or experience in the pharmaceutical and/or healthcare industry is highly desirable.
• Customer-centric mindset: Exceptional customer service skills with a competitive, customer-focused attitude.
• Organizational excellence: Outstanding organizational skills and meticulous attention to detail.
• Collaborative spirit: Proven ability to effectively collaborate with internal teams and external stakeholders at all levels.
• Technical proficiency: Proficient in standard office software applications, including Internet browsers, Outlook, and Microsoft Office Suite.

Benefits

• Comprehensive Healthcare: Medical, dental, and vision coverage, plus telemedicine services.
• Flexible Savings Options: Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA).
• Family Support: Fertility and family-building resources.
• Professional Development: Tuition reimbursement, CEU access, and career advancement opportunities.
• Generous Benefits: Disability coverage, life insurance, 401(k) matching, charitable giving programs, and referral bonuses.
• Work-Life Balance: Paid volunteer time and an inclusive, supportive culture.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Varies based on role and location.