Front Desk Coordinator

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Respond to inquiries, resolve raised issues, collect co-pays, and schedule patient appointments
• Assist in comforting the patients and maintaining the reception area
• Perform other administrative tasks as needed

Requirements

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and Windows programs including Microsoft Word/Excel

Skills

• Bilingual (English/Spanish speaking) is required
• Excellent verbal and written communication
• Exceptional organizational and time-management skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times

Schedule

Monday-Friday 12pm-8pm

Pay

$18/hour