Front Desk Coordinator

Location: Pottstown, PA, US

Compensation: $26.00 Hourly

About the role

At Pottstown Family and Cosmetic Dentistry, we provide high-quality dental services for patients of all ages, from pediatric visits to advanced treatments like Dental CT scans and teeth whitening. We prioritize patient comfort and utilize modern technology, including CEREC®, cone beam imaging, and sedation, to ensure a premier experience. We are seeking a motivated, resourceful, and customer-driven Front Office Coordinator to join our team. This role serves as a welcoming presence for patients, vendors, and guests while managing day-to-day administrative and clinical tasks under the direction of the Practice Leader.

Responsibilities

• Maintain meticulous records to ensure accurate provider, insurance, and patient account posting.
• Schedule and confirm patient appointments to maximize provider schedules.
• Present treatment plans and financial responsibilities effectively to patients.
• Address patient concerns calmly and effectively, even in high-pressure situations.
• Maintain a positive and professional image, both individually and within the workspace.
• Consistently meet the expectations and responsibilities assigned by the Practice Leader.
• Assist the clinical team as needed, including operatory set-up/breakdown and instrument sterilization.
• Perform other assigned duties and responsibilities as directed by management.

Requirements

• Medical or dental office experience required.
• Eaglesoft experience strongly preferred.
• Excellent oral and written communication skills.
• Adherence to OSHA guidelines, HIPAA Privacy Policy, and office operating procedures.
• Proficiency with Microsoft Office and dental practice management software.
• Ability to positively contribute to a respectful and collaborative work environment.
• Commitment to facilitating patient comfort, care, and satisfaction.
• Willingness to advance skills through continuing education opportunities.
• Reliable attendance during scheduled shifts.

Qualifications

• High School Degree.
• Prior front desk experience in a medical or dental office.
• Experience in people management, staff coordination, or project coordination.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing and bending.
• Ability to lift up to 15 pounds at times.

Schedule

• Monday - Thursday: 8:00 AM - 5:30 PM
• Friday: 8:00 AM - 2:30 PM

Benefits

• Paid Time Off (PTO) and paid holidays.
• Office closure days.
• Medical, vision, and dental allowance.
• Uniform allowance, as needed.
• 401(k) eligibility.
• Continuing education opportunities.
• Production-based incentives (when applicable).
• Clear pathways for growth within the practice.

Benefits are subject to change and eligibility requirements.