Front Desk Coordinator

About the role

We're hiring a Front Desk Coordinator to deliver unparalleled customer service to all external visitors, callers, clients, vendors, as well as Dowbuilt employees, ensuring they have a positive, professional and memorable experience. Highly proficient interpersonal skills and the ability to juggle multiple priorities are keys to long term success in this valued position within our Seattle headquarters.

Responsibilities

• Answer the Dowbuilt main line phone and accurately transfer calls and messages
• Greet and direct visitors to the appropriate party
• Manage shipping/receiving for Seattle office: package and prepare outgoing mail and deliveries, sign for incoming items and certified mail, open and distribute all office mail, ensure all outgoing mail is delivered to USPS and FedEx at the end of each business day
• Monitor office supply inventory and place orders weekly, keep supply area organized and stocked
• Review and properly code all invoices in a timely manner
• Maintain common office spaces, including the conference rooms, lobby, and kitchens
• Manage conference room scheduling; train employees on electronic scheduling as needed
• Troubleshoot copier/printer, computer, and basic software issues as needed; refer large issues to IT department
• Provide staff with administrative assistance upon request
• Complete special projects at the request of the Business Operations Manager
• Assist Business Operations Manager with facilities management for the Seattle office
• Monitor office vendors to ensure they are delivering accurate and high-quality services
• Coordinate facility access for subs and vendors
• Maintain records of repairs and preventative maintenance activities
• Order and track building maintenance supplies
• Support emergency preparedness activities and evacuation drills
• Maintain compliance with building and safety regulations

Requirements

• High School Diploma or GED
• 3 years of office management, administrative, facilities support or similar experience required
• Bilingual English/Spanish is preferred
• MS Office Suite (Outlook, Excel, Word) experience required
• Experience with web-based solutions such as Smartsheet, Egnyte, and Slack
• Strong organizational skills and ability to juggle competing deadlines and projects
• Excellent problem-solving skills
• Ability to establish and maintain effective relationships with management, employees, vendors, and general public
• Impeccable attention to detail and ability to follow through in a timely manner
• Ability to be an active listener, ask for help and suggest solutions
• Motivated, dependable, and trustworthy
• Ability to handle sensitive and confidential information
• Ability to manage stress and maintain composure in challenging situations
• US work authorization

Benefits

• Competitive pay commensurate with skills and experience
• 100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees – 1st of the month following DOH
• 35% Medical and 30% Dental + Vision coverage for eligible dependents
• 401(k) retirement savings plan with 3% employer safe harbor contribution
• 8 paid holidays each year, no waiting period
• Paid Time-Off (PTO) – 0.046 hours per 1 hour worked (approx. 12 days for full-time employees) with an increase to this accrual each January with years of service up to max of 176 hours/22 days annually
• Annual tool stipend and tool loan policy
• Education/Tuition Reimbursement program
• Opportunities to build for Dowbuilt in other regions, if desired

Pay

The base pay range for this position is $24.00-$28.00 per hour. Actual compensation within this range will be determined based on factors including, but not limited to, relevant experience, skills, education, certifications, geographic location, and internal equity. New hires typically start below the midpoint of the range, with the opportunity for growth and advancement over time.