Front Desk Coordinator

About the role

DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, the company has been serving customers for more than 30 years. The Front Desk Coordinator serves as the primary point of contact for visitors and employees and is responsible for maintaining consistent front desk coverage. This position manages incoming calls, mail, deliveries, and general administrative tasks.

Responsibilities

• Report to work by the scheduled 7:45 a.m. start time and ensure the front desk is fully prepared to receive visitors and calls by 8:00 a.m.
• Maintain consistent front desk coverage during established business hours.
• Coordinate scheduled breaks, lunches, approved PTO, and other time away from the desk with the backup receptionist and designated coverage group.
• Provide advance notice of planned absences and promptly communicate unexpected delays or absences so coverage can be arranged.
• Greet and assist visitors and employees in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls.
• Maintain a clean, organized, and well-stocked front desk area.
• Receive and distribute incoming mail, packages, and deliveries.
• Prepare outgoing mail and shipments.
• Perform general administrative tasks as needed.
• Maintain confidentiality when handling sensitive information.

Requirements