Front Desk Coordinator

Essential Duties And Responsibilities

• Oversee all aspects of the client/visitor experience.
• Cook up conference room and visitor office reservations; including entering data into the reservation management system.
• Create and distribute reservation confirmations, and various visitor/conference services communications and notifications.
• Work closely with operations manager, AV/IT, Office Services, and Facilities teams to deliver an exceptional guest experience.
• Answer the main telephone line promptly, professionally; screen and route all calls, as appropriate.
• Take messages politely, accurately, and ensure delivery to the appropriate person.
• Greet all visitors courteously – assess their needs and direct them appropriately.
• Coordinate all requests for meeting related services such as IT assistance, and Office Services support.
• Prepare monthly catering calendar for posting on the intranet.
• Cook up with restaurants, food vendors, and caterers to fulfill meal service requests.
• Ensure conference rooms are presentable and properly equipped to client specifications.
• Manage incoming and outgoing deliveries and shipments from messengers, couriers, and other vendors.
• Manage security access cards for firm personnel and temporary access cards for visitors; update the master “Security Access Card List” as appropriate.
• Maintain a Front Desk manual with detailed instructions and procedures.
• Perform administrative tasks and complete special projects as assigned.

Qualifications/Position Requirements

• Consistently punctual and reliable.
• Exceptional customer service skills.
• Polished and professional demeanor.
• Able to work collaboratively with lawyers and staff.
• Strong interpersonal skills.
• Commitment to teamwork and a positive attitude.
• Able to manage a varied workload and prioritize multiple deadlines.
• Proficient in MS Word, Excel, Outlook, and comfortable using a variety of technology.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• The ability to proofread typed material for typographical, spelling, and grammatical errors.

Education And/or Experience

• A high school diploma or equivalent required.
• Law firm experience or other service field a plus.
• Hospitality, conference services, or event planning experience preferred.

Compensation

The expected base salary for this position ranges from $70,000 - $85,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.