Front Desk Coordinator

Patient Intake and Onboarding

• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.
• Congnorate and assist patients with Patient Portal enrollment.
• Congnorate and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed (e.g., Propia app).
• Greet patients and visitors warmly, creating a welcoming and professional environment.

Phone Operations

• Answer and route incoming calls appropriately.
• Take messages, assist callers, and properly document/disposition each call.
• Respond to inquiries in person, over the phone and via email with professionalism and accuracy.

Education & Experience

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in a front desk setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification, be able to respond to medical emergencies (Preferred).

Training

• Training in gait support, proper lifting techniques, and ADA compliance.

Software Skills

• Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.