Front Desk Coordinator

About the role

CAPS operates four locations, including a state-of-the-art Surgery Center. We are seeking a Front Desk Coordinator responsible for answering telephones, scheduling patient appointments, and providing exceptional service to every patient present in our office. This is a fully onsite role.

Responsibilities

• Answer incoming calls promptly, screen calls, take messages, and provide information.
• Schedule and update patient appointments throughout the day.
• Check voicemail from the previous evening.
• Greet patients and other visitors in the CAPS waiting area.
• Manage patient registration forms, HIPAA acknowledgment, and insurance verification.
• Collect payments and copayments, reconciling and delivering to the Billing Team.
• Maintain a neat and professional reception and retail area.
• Use the computer system accurately for scheduling and patient check-ins/outs.
• Exhibit professionalism in all interactions with patients and staff.
• Perform other duties as assigned.

Qualifications & Experience

• Previous experience in customer service and front desk roles.
• Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred, but not required.

Benefits

• Competitive salary and benefits, including medical, dental, vision, paid time off, holidays, 401(k) with profit sharing, company-paid life insurance, employee assistance program, employee discounts, tuition reimbursement, and professional development assistance.
• Opportunities for advanced career growth and ongoing training in a supportive environment.

Pay

$17 - $19 per hour

Schedule

Full-Time

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Holidays
• 401(k) with Profit Sharing
• Company-Paid Life Insurance
• Employee Assistance Program
• Employee Discounts
• Tuition Reimbursement
• Professional Development Assistance