Front Desk Coordinator (32582)

About the role

Greet callers and in-office patients warmly and provide courteous service. Understand the responsibility of serving as the first point of contact for patients at our practice.

Responsibilities

• Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• Answers calls within three‑four rings.
• When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
• Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with providers and other staff about any patient concerns/issues.
• Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by the office manager/administrator.
• Some travel required between multiple locations.

Qualifications

• High school diploma or GED (required)
• Associates or Bachelor's Degree (preferred)
• Two‑three years of medical office experience
• Previous experience of a fast‑paced, high patient volume doctors office

Skills

• Self‑starter with the ability to complete daily tasks with minimal supervision
• Skill in communicating effectively with patients or providers about scheduling preferences
• Ability to multitask effectively, dealing with phone calls, in‑office patients, staff, and others in a pleasant manner along with multiple tasks/projects
• Ability to analyze situations and respond appropriately
• Ability to use a multi‑line phone system, including transferring calls
• Ability to speak clearly and concisely to be heard by callers and patients
• Excellent organizational and time management skills
• Superior interpersonal and problem‑solving skills to ensure coordinated efforts and patient satisfaction
• Always maintain a professional and positive attitude
• Common computer skills
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary