Front Desk Coordinator (32553)

Position Purpose

Performs various clerical duties for the office manager or providers, including answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry, patient account follow‑up, and preparation of monthly reports.

Responsibilities

• Answer and screen high‑volume telephone calls courteously, recording messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check‑in patients upon arrival and check‑out patients upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy.
• Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in the EMR.
• Prepare patient charts in advance and scan documents into charts in the EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of the front office, including office‑supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

• Education: High school diploma or GED.
• Experience: Minimum two years of experience in a medical office, front office, or scheduling (preferred).
• Level I status: Entry‑level (1–4 years experience) with supervision, or excess of 4 years experience if meeting only basic requirements.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to calculate, balance, and reconcile figures accurately.
• Skill in operating office equipment.
• Skill in handling paperwork and filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn and use additional computer programs, including Microsoft® Excel, e‑mail, Internet, and Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.