Front Desk Coordinator (32086)

Connecticut GI, a division of GI Alliance, is the largest gastroenterology practice in Connecticut with over 30 Care Centers. Our team of clinical and administrative support staff collaborates with physicians and advanced practitioners to provide comprehensive and compassionate care, treating every patient as if they were family.

About the role

• Scheduling office visits, confirming appointments, and updating patient insurance and demographic information.
• Answering incoming calls and documenting using Epic EMR.
• Composing, processing, and following up on electronic phone messages and alerts.
• Answering quick questions appropriate for administrative staff via EMR.
• Processing insurance authorizations when required.
• Monitoring and correcting errors in the schedule of assigned providers.

Requirements

• High School Diploma or equivalent.
• 3+ years of professional experience, including prior front desk experience in a medical setting.
• Experience with an EMR system (Epic experience is a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Spanish-speaking preferred but not required.
• Proficiency in Microsoft Office (3 years required).

Qualifications

• Minimum of two years of experience in a medical office, front office, or scheduling (preferred).
• Knowledge of clinic policies and procedures, computer programs, and basic arithmetic for calculations.
• Skill in operating office equipment, handling paperwork, and managing phone calls.
• Ability to use Microsoft® Excel, email, Internet, and Microsoft® PowerPoint.
• Ability to organize, prioritize tasks, and respond flexibly to changing demands.

For Level I Status: Entry-level (1-4 years experience) with need for additional supervision, or excess of 4 years experience if meeting only basic requirements with need for supervision.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

From $18.00 per hour, depending on experience.

Schedule

Monday to Friday, 9:00am – 5:30pm