Front Desk Coordinator (32069)

About the role

Performs various clerical duties for office manager or providers including answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry, patient account follow-up, and monthly reports.

Responsibilities

• Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy.
• Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Requirements

• High school diploma or GED.
• Minimum of two years of experience in a medical office, front office, or scheduling experience preferred.
• For Level I Status: Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision, or excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Skills

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make change accurately.
• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.