Front Desk Coordinator (31714)
About the role
Connecticut GI, a division of GI Alliance, is seeking a full-time experienced Front Desk Coordinator to join our South Windsor Care Center. We are the largest gastroenterology practice in Connecticut with over 30 Care Centers and growing. Our team of clinical and administrative support staff collaborate with our physicians and advanced practitioners to provide comprehensive and compassionate care.
Responsibilities
- Providing Remarkable Patient Experience: Scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls, and documenting using Epic EMR.
- Attention to Detail: Composing, processing, and following up on electronic phone messages and alerts.
- Team Player: Answering quick questions appropriate for administrative staff via EMR.
- Process Insurance Authorizations When Required.
- Monitor Schedule of Assigned Providers, Correcting Errors as Appropriate.
Requirements
- High School Diploma or Equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving skills.
- Exceptional interpersonal and customer service skills.
- 3+ years of professional experience.
- Prior front desk experience in a medical setting.
- Experience with an EMR system is ideal, Epic experience is a plus.
Qualifications
- Education: High school diploma or GED.
- Experience: Minimum of two years of experience in a medical office, front office, or scheduling experience preferred.
- Knowledge of clinic policies and procedures.
- Knowledge of computer programs and applications.
- Basic arithmetic to make calculations, balance, and reconcile figures, and make changes accurately.
- Office equipment operation skills.
- Filing and sorting materials correctly by alphabetic or numeric systems.
- Flexibility in responding to changing demands.
- Organizing and prioritizing tasks effectively.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule
8 hour shift
Day shift
Monday to Friday
8:00am – 5:00pm
Work Location
In person
Qualifications
- Education: High school diploma or GED.
- Experience: Minimum of two years of experience in a medical office, front office, or scheduling experience preferred.
- Knowledge of clinic policies and procedures.
- Knowledge of computer programs and applications.
- Basic arithmetic to make calculations, balance, and reconcile figures, and make changes accurately.
- Office equipment operation skills.
- Filing and sorting materials correctly by alphabetic or numeric systems.
- Flexibility in responding to changing demands.
- Organizing and prioritizing tasks effectively.
Equal Opportunity Employer
We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrate the diversity of our physicians, staff, and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.