Front Desk Coordinator (31714)

About the role

Connecticut GI, a division of GI Alliance, is seeking a full-time experienced Front Desk Coordinator to join our South Windsor Care Center. We are the largest gastroenterology practice in Connecticut with over 30 Care Centers and continue to grow.

Responsibilities

• Providing Remarkable Patient Experience: Scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls, and documenting using Epic EMR.
• Attention to Detail: Composing, processing, and following up on electronic phone messages and alerts.
• Team Player: Answering quick questions appropriate for administrative staff using EMR.
• Process insurance authorizations when required.
• Monitor schedule of assigned providers, noting and correcting errors as appropriate.

Requirements

• High School Diploma or Equivalent
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Exceptional interpersonal and customer service skills
• 3+ years of professional experience
• Prior front desk experience in a medical setting
• Experience with an EMR system is ideal, Epic experience is a plus

Qualifications

• Education: High school diploma or GED
• Experience: Minimum of two years of experience in a medical office, front office, or scheduling experience preferred
• Knowledge of clinic policies and procedures
• Knowledge of computer programs and applications
• Knowledge of basic arithmetic to make calculations, balance, and reconcile figures, and make changes accurately
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately
• Skill in handling incoming phone calls and triaging appropriately
• Skill in written and verbal communication
• Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to flexibly respond to changing demands
• Ability to organize and prioritize tasks effectively

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• 8:00am – 5:00pm

Work Location

• In person