Front Desk Concierge - ROOST Rainey

About ROOST White House

ROOST White House is a design-forward, apartment-style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one-, and two-bedroom apartments feature full kitchens, in-unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co-working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It's an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.

Key Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality
• Manage check-ins, check-outs, and reservation inquiries with accuracy and efficiency
• Aid guests with questions, requests, and personalized recommendations
• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
• Handle phone calls, emails, and guest communications in a polished, timely manner
• Collaborate with housekeeping, maintenance, and management to support smooth daily operations
• Maintain a clean, organized, and guest-ready front desk and lobby area
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Support administrative tasks, record-keeping, and shift documentation

Qualifications

• 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
• Strong communication skills and a naturally warm, guest-focused demeanor
• Ability to multitask and remain composed in a fast-paced environment
• Proficiency with reservation systems and front-office software
• Strong attention to detail and organizational skills
• Flexible schedule, including nights, weekends, and holidays