Front Desk Concierge (Part Time Nights)

About the Role

A concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The role is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis, the concierge will interact with residents and guests from varied backgrounds, so an amicable personality and unflappable disposition are essential. As a FirstService Concierge, your focus is to ensure the needs and requests of residents are met, delivering a memorable 5-star, community-living experience. The Concierge must possess in-depth knowledge of the local area to assist residents with questions, suggestions, and problem resolutions, including making reservations for restaurants, spas, shows, and special events, as well as arranging transportation or providing directions. Developing relationships with local business owners and VIPs is key to fulfilling resident requests.

Responsibilities

• Demonstrate superior customer service at all times with a genuine desire to serve.
• Warmly greet and direct residents and guests arriving to or departing from the property.
• Maintain an active presence at the Front Desk.
• Monitor and announce visitors, controlling access to the property.
• Review access control cameras frequently and report suspicious activity according to Front Desk procedures.
• Handle concierge duties with enthusiasm, including:
  • Processing incoming mail and outgoing packages.
  • Answering questions, making recommendations, and arranging transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events.
  • Travel and meeting planning.
  • Delivering dry cleaning.
  • Coordinating housekeeping or other community-specific services (e.g., dog walking).
• Possess in-depth knowledge of local attractions, nightlife, and special services to enhance the residential-living experience.
• Maintain familiarity with all community amenities and activities.
• Provide directions to amenities and events within the property.
• Adhere to Front Desk procedures, including completing Daily Activity Reports (DAR), incident reports, and responding to emergencies.
• Resolve resident and guest concerns professionally and timely.
• Report any resident or guest dissatisfaction to the General Manager and/or Lead Concierge.
• Maintain a professional demeanor and polished appearance at all times.
• Assist in training concierge staff.
• Follow safety procedures and maintain a safe work environment.
• Perform other job-related duties as directed.

Requirements

• High school diploma or equivalency required; a degree in hospitality management or business administration is strongly desired.
• Fluency in one or more foreign languages is a plus.
• Minimum of one year of high-end/luxury hospitality or property management experience preferred.
• Excellent verbal and written communication skills.
• Strong organization skills with the ability to manage multiple, competing priorities while remaining composed and professional.
• Friendly, courteous, and service-oriented with the ability to work with a variety of people while maintaining professional distance.
• Ability to work independently with minimal supervision, acting with discretion and maintaining confidentiality.
• Team player with a strong work ethic.

Skills

• Proficiency in Microsoft Office and information system hardware/software.
• Ability to type a minimum of 30 words per minute.
• Experience using a variety of electronic systems (e.g., key track, telephones, radios, television, monitors).

Benefits

As a full-time non-exempt associate, you will be eligible for comprehensive benefits, including:

• Choice of multiple medical plans.
• Dental and vision coverage.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.

Pay

$18 - $20 per hour.

Schedule

Part Time: Fridays and Saturdays, 7pm - 3am.