Front Desk Concierge

About the Role

Join our growing team as a Front Desk Coordinator I, where you’ll play a key role in creating a welcoming environment for patients and supporting our clinic’s operations.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify the appropriate team member(s).
• Perform various administrative duties, including welcoming visitors and providing clinic information.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information and notify clinicians of patient arrival and readiness.
• Schedule appointments for returning patients and manage appointment reminders and school/work excuses.
• Adjust the patient schedule as necessary and coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Process payments, post to accounts, and update charts and patient information.
• Drive internal marketing initiatives and foster team participation.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual skills are a plus.

Skills

• Ability to communicate effectively, both verbally and in writing.
• Strong listening skills to understand information presented verbally and in writing.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks of paid time off in your first year, plus paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Us

We exist to love people first and straighten teeth second. Our people-first culture fosters a fun, encouraging environment where every team member has the opportunity to grow and contribute to something bigger. We nurture talents and strengths, helping individuals find success in their careers and beyond. Join us in changing the way the world smiles!