Front Desk Concierge

About the role

We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression at Village on the Park Denton, an Assisted Living with Memory Care senior community.

Schedule

PRN shift availability, must be available to work weekends and holidays.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner
• Monitor all incoming public traffic and assist with inquiries
• Maintain the cleanliness and orderliness of common areas and all public spaces
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance
• Provide key support to the sales and marketing team by managing inquiries effectively
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately
• Assist with maintenance orders, either on paper or through an electronic system
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures
• Assist with scheduling job applicant interviews for department heads
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy
• Be an active member of the community's emergency response team
• Maintain a professional appearance and good personal hygiene in accordance with company policies
• Work for long periods in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders
• Assist with special projects or tasks as assigned
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response

Requirements

• High School diploma or GED required
• Valid Texas Driver's License required
• Excellent communication and customer service skills
• Strong problem-solving skills, good judgment, and attention to detail
• Proficient in PC skills, including Microsoft Office, Word, and some Excel
• Understanding of HIPAA requirements
• Prior customer service, front desk, and telephone experience preferred

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