Front Desk Concierge

About the Role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

Responsibilities

• Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved.
• Handles various job tasks simultaneously.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
• Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
• Verifies insurance eligibility and determines accurate up-front collection amount.
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Participates in departmental performance improvement initiatives.
• Other duties as assigned.

Requirements

• High School Grad or Equivalent [Required]
• 3+ years customer service experience [Required]
• Computer experience [Required]
• Relevant experience, preferably in hospital or hospitality industry [Required]

Skills

• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level-headed in difficult situations.
• Proficiency in word processing/typing.
• Strong customer service skills.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

Pay Range $15.46 - $24.73

Schedule

• Full time
• Shift: Day (Monday-Friday, 8:00 AM - 4:30 PM)

Location

500 E Central Ave, Winter Haven, FL 33880

Additional Information

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Physical requirements can be viewed here.