Front Desk Concierge

About the Role

Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved. Handles various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.

Responsibilities

• Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration
• Handles "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies
• Verifies insurance eligibility and determines accurate up-front collection amount
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
• Participates in departmental performance improvement initiatives
• Other duties as assigned

Qualifications

• High School Grad or Equivalent (Required)
• 3+ years customer service experience (Required)
• Computer experience (Required)
• Relevant experience, preferably in hospital or hospitality industry (Required)

Skills

• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
• Ability to operate a computer, copier, fax, and scanner
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Ability to request and collect co-pays and outstanding balances
• Highly developed social and communication skills
• Excellent judgment and the ability to stay calm and level-headed in difficult situations
• Proficiency in word processing/typing
• Strong customer service skills

Schedule

Full time. Requires full availability weekdays 8am-8pm, and weekends 8am-5pm.

A sample 2-week schedule would look like this:

• Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day Sunday starts Week B)
• Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off)

Pay

$15.61 - $24.97