Front Desk Clerk (Weekend Shift)

Responsibilities

• Greet and assist guests with check-ins, checkout, and inquiries
• Answer phone calls and respond to guest requests professionally
• Monitor hotel activity to ensure guest safety and security overnight
• Handle reservations
• Complete a shift log of any incidental reports
• Address guest concerns promptly and escalate issues when necessary

Qualifications

• Prior hotel or customer service experience preferred but not required
• Strong communication and interpersonal skills
• Able to work independently and stay alert during overnight hours
• Basic computer skills: familiarity with hotel property management systems is a plus
• Dependable, punctual, and have a professional appearance
• Able to stay awake during late hours of the night and go to the hotel if the guest has an issue in person