Front Desk Clerk - Part-Time Weekend

ThatStartupJob svg]:text-[20px] text-charcoal-50 mr-2"> Search all of ThatStartupJob svg]:text-[20px] text-charcoal-50 mr-2"> Sub Search in this sub Home EXPLOREAll JobsRemote JobsSearch by Title AREAMassachusettsNew YorkTexasWashington D.C.View all SUBWeb 3.0 JobsiOS Developer JobsFront End Developer Remote Jobs WHO ARE WEAbout UsContact UsBlogCreditsCareersPrivacyCookie Policy All Jobs Front Desk Clerk - Part-Time Weekend Front Desk Clerk - Part-Time Weekend CompanyMoody National Companies LocationAustin, Texas, United States TypeOnsite h3]:text-[17px] [&>h3]:font-bold [&>p]:mb-5 [&>ul]:list-disc [&>ul>li]:ml-8"> Summary The Front Desk Clerk is the first point of contact for guests visiting our hotel. They are responsible for processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction. This includes greeting guests, checking them in/out, and providing them with information about hotel services and amenities. Hire Lawyers Essential Functions Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies/procedures.Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.Accurately complete any logs/reports as specified by management.Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.Other duties as assigned by management. Train Managers Skills Excellent problem-solving, interpersonal, written/verbal communication and telephone etiquette skills.Excellent command of the English language; second language proficiency desirable.Excellent time management skills and ability to multi-task and prioritize work. Strong customer service skills with a friendly and approachable demeanor.Ability to work well independently and in a team environment. Competencies Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early "knower", getting informal and incomplete information in time to do something about it.Communication Skills - Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect.Dependability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent. Guest Relations - Communicates with guests in a professional and courteous manner. Puts their needs and wants first.Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes. Know Worker Rights Education And Experience High School diploma or equivalent.Previous experience in a hotel environment preferred but not required.All positions must also complete any additional training required by manager or as assigned by the Brand or Moody. Physical Demands & Work Environment This job operates indoors in a hotel environment.Ability to frequently stand, bend, kneel, walk and reach with hands and arms.Ability to occasionally lift products and supplies, up to 25 pounds. Train Managers Life at Moody National Companies Real Estate Thrive Here & What We Value Emphasis on providing excellent customer servicePositive and supportive team cultureOpportunities for career growth and advancementTrust, respect, and hard work are top prioritiesCompetitive pay, flexible scheduling opportunities, paid holidayer and 401(k) with Employer Match for fulltime associatesEncouraging people to reach higher, learn more, and live up to their potentialDelivering customers the best real estate solutions possibleMaintaining a collaborative work environmentCommitment to safety and security measures in the workplaceRecognition for outstanding performance View more Your tracker settings We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy. 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