Front Desk Clerk, The Westin Buffalo

About the role

Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key.

Responsibilities

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

Requirements

• Good interpersonal communication skills in person and by phone
• Previous customer service experience preferred
• Previous front desk experience preferred
• Ability to multitask and function professionally under pressure from guests and supervisors
• No high school diploma or GED required

Physical Requirements

• Ability to walk and stand for long periods of time
• Ability to bend and climb stairs throughout shifts

Schedule

• Days
• Evenings
• Holidays
• Weekends
• Overtime as needed

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition or professional certification reimbursement
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at other locations nationwide
• Available for full-time, year-round team members

Pay

$17.50 - $18.50 per hour

Company Overview

Delaware North operates the Westin Buffalo, situated within the company's global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake's Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts worldwide. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. Whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality.