Front Desk Clerk

About the role

ELS is the ideal organization in which to develop a long and successful career. ELS is hiring for the position of Front Desk Clerk in Bar Harbor, Maine.

Responsibilities

• Manage front desk operations during assigned shifts
• Ensure team understands property management system, resort services, reservation process, pricing and special promotional offers
• Maintain knowledge of resort features, services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status, and scheduled daily group activities
• Monitor front desk employee appearance, standards, and performance, emphasizing training and teamwork
• Address guest requests, inquiries, and complaints in a timely and thorough manner
• Adequately staff and schedule according to productivity guidelines
• Communicate relevant information for respective shifts and areas of operation through pre-shift logs, emails, and departmental meetings

Requirements

• High school diploma or equivalent
• 6+ months of front office experience, preferably in an RV or hotel setting
• Ability to prioritize and manage multiple projects simultaneously and meet deadlines
• Experience using a point-of-sale computer system
• Exceptional customer service skills
• Excellent communications and problem-solving skills

Qualifications

Comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

Skills

• Customer service skills
• Problem-solving skills

Benefits

We offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

Pay

TBD

Schedule

TBD