Front Desk Clerk (Swing /Grave)

About the role

We love our work and strive to provide friendly and efficient service to guests.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
• Performs Front Desk, Call Center, and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Maximizes resort revenues by selling reservations based on predetermined rate strategies.
• Accurately enters all reservations into the computer system according to departmental policy and procedure.
• Provides information to guests regarding local services and events.
• Aids the Player Development team with all reservations and requests.
• Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
• Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
• Remains current on all casino activities and assists guests with all inquiries.
• Answers phone and assists with clerical tasks.
• Ensures that rooms are clean prior to issuing keys.
• Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills, and issues change.
• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
• Maintains strict confidentiality in all company matters.

Qualifications

• A High School Diploma or equivalent is required.
• Prior hospitality or Front Desk experience is preferred.
• Strong computer skills with proficiency in Microsoft Office applications are preferred.
• Must possess excellent interpersonal skills.
• Must have good oral and written communication skills; must be fluent and literate in English.
• Must have basic math and money handling skills.
• Ability to provide excellent customer service.
• Must have ability to work efficiently in a team-oriented environment.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.