Front Desk Clerk & Recreation Attendant

Basic Purpose

The Front Desk Clerk & Recreation Attendant is responsible for providing professional and courteous service to guests while supporting the hotel’s children's program. This role combines front desk responsibilities with the supervision and facilitation of Kids Club activities, ensuring a safe, engaging, and memorable experience for families while maintaining accurate records and supporting daily operations.

Essential Functions

• Greet guests and assist with check-in, check-out, reservations, and general inquiries.
• Promote hotel amenities and Kids Club programming to enhance the guest experience.
• Supervise children participating in Splash Kamp, ensuring safety, engagement, and appropriate behavior at all times.
• Maintain accurate headcounts and ensure safe movement of children between activity areas.
• Lead and facilitate scheduled activities including arts and crafts, games, storytelling, and outdoor play.
• Adapt activities to meet varying age groups, abilities, and guest needs.
• Follow all safety procedures, emergency protocols, and child supervision guidelines.
• Respond to incidents or minor injuries and complete required documentation.
• Communicate clearly with parents regarding program details, expectations, and child participation.
• Maintain cleanliness and organization of Kids Club spaces, including sanitizing toys and equipment.
• Prepare, organize, and restock activity materials and supplies.
• Maintain attendance records, waivers, and required documentation in accordance with hotel procedures.
• Support special events, themed programming, and family-focused activities.
• Collaborate with other departments to ensure a seamless guest experience.
• Perform other duties as assigned.

Education

A high school diploma or equivalent is required; coursework or a degree in hospitality, tourism, or hotel management is preferred.

Experience

• Previous experience as a hotel front desk agent, receptionist, or similar customer service role is preferred.
• Experience working with children in a childcare, camp, recreation, or similar setting is preferred.
• Experience with hotel reservation systems such as Cloudbeds, RoomKeyPMS, or similar property management systems is preferred.
• Familiarity with online travel and booking platforms such as Booking.com and TripAdvisor is preferred.
• Experience providing customer service in a hospitality or service-oriented environment is preferred.

Skills & Abilities

• Strong customer service orientation and commitment to guest satisfaction.
• Ability to engage, supervise, and interact with children in a safe and positive manner.
• Excellent communication and interpersonal skills with both adults and children.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to handle guest concerns, parent inquiries, and minor conflicts in a professional manner.
• Attention to detail with the ability to maintain accurate records, attendance logs, and documentation.
• Ability to work independently while collaborating effectively with other departments.
• Basic computer proficiency and ability to learn hotel and program management systems.

No. of Employees Supervised

None

Travel Required

Minimal travel required; occasional travel may occur for training or support of property projects.

Hours Required

This position requires a flexible schedule based on operational needs. Hours may include mornings, afternoons, evenings, weekends, holidays, and special events tied to Kids Club programming.

Physical Requirements

This role requires the ability to stand for extended periods of time, up to eight hours per shift. Must be able to walk, reach, bend, and stoop as needed to complete daily tasks and actively participate in children's activities. The position requires frequent use of hands for repetitive motions such as typing and handling materials. Must be able to lift and carry up to 25 pounds occasionally, including activity supplies or equipment. Clear verbal communication in person and over the phone is required.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities.