Front Desk Attendant

Responsibilities

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• PARTNERS WITH THE MAINTENANCE AND JANITORIAL STAFF TO IMMEDIATELY ADDRESS ANY MAINTENANCE OR CLEANLINESS ISSUES AROUND THE CLUB

Requirements

• Absolutely must be energetic and possess a very friendly, outgoing personality and positive attitude
• Must possess strong interpersonal and communication skills, including telephone etiquette
• Must possess a strong customer service focus, diplomacy and professionalism
• Must understand and follow oral and written instructions
• MUST BE ABLE TO MULTI-TASK AND PERFORM TASKS WITH ACCURACY AND ATTENTION TO DETAIL

Qualifications

• High school diploma or GED required
• Current CPR/AED certification required

Skills

• Energetic and outgoing personality
• Strong interpersonal and communication skills
• Customer service focus, diplomacy and professionalism
• Ability to multi-task and perform tasks with accuracy and attention to detail

Benefits

• Opportunity to work with UFC athletes
• Part of a passionate and committed community of fitness enthusiasts

Pay

Salary range: $15 - $20 per hour

Schedule

Hours vary based on location and department needs