Front Desk Clerk (Part Time)

About the role

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination located alongside I-95 in Dumfries, Virginia (22026). The property features a luxury hotel, eight bars and restaurants, meeting and event space, over 50,000 sq ft of gaming space, more than 1,650 Historical Horse Racing machines, and over 80 acres of green space. It generates an estimated $35.5 million in annual tax revenues and employs over 500 team members. Hotel Front Desk Clerks provide guests with an accommodating experience by coordinating amenities and responding to customer needs, including greeting guests, handling check‑ins, fielding calls, and delivering items. Churchill Downs Incorporated promotes an inclusive, fun workplace that values diversity, learning, and collaboration. Nearest major market: Washington DC.

Responsibilities

• Provide excellent customer service.
• Greet and register guests via a centralized registration system.
• Coordinate with housekeeping department as needed.
• Handle cash and credit card transactions; maintain accurate paperwork relating to front office operations.
• Resolve small issues as they arise for guests.
• Check and balance daily figures, post room and tax charges on guest accounts.
• Deliver items to guests as needed.
• Perform other duties as assigned.

Requirements

Must be at least 18 years of age. Previous customer service experience preferred. Previous front desk experience preferred. Good interpersonal communication skills in person and by phone. Ability to multitask and function professionally under pressure from guests and supervisors. Ability to lift, push, and pull up to 25‑50 pounds. Physical demands include frequent sitting or standing, walking, using hands to finger, reach, handle, or feel objects, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling, and talking or hearing. The employee may also be required to lift, push, and pull up to 25 lbs. The noise level is usually moderate to loud, and the employee circulates throughout assigned areas including the smoking area, actively observing players and machine function.

Qualifications

Virginia Racing Commission License. Valid Driver’s License with a minimum of three (3) years driving experience.

Skills

• Attend required training sessions offered by