FRONT DESK CLERK (Part-time)

Department: Operations | Reports to: Front Office Manager | Hourly, paid bi-weekly

About the role

The Guest Service Agent checks guests in and out, handles reservations, answers questions about the hotel and local area, and provides personalized recommendations. Agents confirm guest details, assign rooms, issue keys, process payments, and maintain accurate records of room availability and guest accounts.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and escort instructions without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using telephone, fax, and switchboard.
• Answer inquiries about hotel services, dining, entertainment, travel directions, and local activities.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel guest reservations.
• Post charges such as room, food, liquor, or telephone by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests.
• Deposit guests’ valuables in hotel safe or safe-deposit box.
• Order complimentary flowers or champagne for special guests at management’s direction.
• Enforce hotel credit policies and account for all cash and deposits in accordance with company policies.
• Communicate effectively with other front office and hotel departments.
• Report to work on time, in uniform, and prepared for scheduled shifts.
• Know and comply with all company policies and procedures related to the position.
• Greet guests warmly and take initiative in providing friendly service.
• Cross-sell other Shamin Hotels properties.
• Perform other related duties as required.