Front Desk Clerk (Part-Time)

Responsibilities

• Provide smooth guest arrival and departure procedures while maintaining high hospitality standards.
• Verify the accuracy of room blocks, pre-registration, and pre-assignment of rooms.
• Properly assign rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status.
• Handle guest concerns in a professional and timely manner, finding appropriate solutions and ensuring guest satisfaction.
• Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Aid guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Qualifications

• High school diploma or equivalent required.
• Experience in a front desk or customer service role preferred.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Knowledgeable about hotel services, local amenities, and entertainment options.
• Proficient in Microsoft Office applications.

Benefits

• Part of the PCH Hotels & Resorts portfolio, which offers a wide array of perks and discounts, including hotel, F&B, golf, spa, and retail discounts throughout the company properties.
• Worldwide travel discounts through Marriott.
• Tuition reimbursement to continue your education or professional development.
• And much more!

Pay

• Competitive hourly wage based on experience and qualifications.

Schedule

• Part-time position available.