Front Desk Clerk, P/T - Embassy Suites by Hilton Las Vegas

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre‑registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Maintain complete working knowledge of the front office computer or manual system, including all daily transactions and less‑frequent tasks.
• Accurately manage cash handling, including receiving cash, checks and credit‑card information from guests for payment of hotel charges and making change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply each.
• Possess working knowledge of reservations and procedures, including taking same‑day reservations (aiming to complete reservations in approximately two minutes).
• Know and follow cancellation and relocation procedures when necessary.